CUSTOMER AGREEMENT CONTENT 

THE TARDIS ACHIEVES INC  CUSTOMER AGREEMENT

CUSTOMER TERMS AND AGREEMENTS (BUYER AGREEMENTS)

These terms apply to all purchases made by consumers. Each sale is a distance sale contract (online sale). Online sales between THE TARDIS ARCHIVES and consumers are Subject to UK Consumer laws. CONSUMER CONTRACTS REGULATIONS 2013 AND CONSUMER RIGHTS ACT 2015. Where necessary, EU and international laws are permitted to buyers outside of the UK. 

Buyers must agree to the terms below when purchasing on the Platform. 

1.1 PRODUCT DESCRIPTION

All stock on the platform is described to the best of the Dealers’ and the platform’s understanding. 

Under UK law, Products advertised on the Platform must match the description and be of satisfactory quality, given the product’s age, price, and condition. 

Items with any damage or authenticity issues will be disclosed by the Platform. Provenance and detailed information will be thoroughly described. The platform advises Buyers to inspect photographs and descriptions of the products. Customers must be certain of the items’ condition. 

1.2 PRICE AND PAYMENTS

Prices are shown in the currency of British Pound Sterling and include UK VAT. The platform only accepts payments in full. 

The accepted Payment methods are specified on the checkout page. A third-party payment gateway  is used to process payment cards. The Platform does not obtain full card data of our customers. 

1.3 TAXES AND DUTIES

Buyers outside the UK may be subject to import duties and currency exchanges. International buyers are solely responsible for import taxes and fees.

1.4 SHIPPING AND DELIVERY 

All orders are dispatched and fulfilled by the Dealers. Shipping methods must be agreed on between the  Dealer and the Buyer. Shipment options are listed on the checkout page. 

Any shipping losses or damages are at the risk of the seller and buyer, not the platform. If an item does not arrive at the estimated date of arrival, contact the Platform’s customer support line immediately.  

1.5 INSPECTION AND ACCEPTANCE

Upon deliveries, Buyers should ascertain the merchandise. If an object is damaged in transit, notify the carrier and the Platform’s customer support centre.   

Dealers will have clear evidence of the condition of the item to be delivered. Providing valid descriptions and photographs. Dealers and the Platform thoroughly describe the following: Approximate dates, periods, manufacture or Hallmarks, main materials used to construct,  the creator or artist name (if known), and any major or minor restorations or additions to the Objects.           

1.6 RETURNS AND CANCELLATIONS

UK Law permits customers to cancel and request a refund for items within 14 days of receiving the goods.

To cancel, customers must complete a refund request via our digital forms in the platform’s refund section.  

 If the platform accepts and provides a refund. Once received, buyers have a further 14 days to return the item in its original condition. Buyers are solely responsible for shipping costs. 

1.7 MISDESCRIBED OR FAULTY ITEMS

The Platform and dealers provide accurate descriptions of products, Origin, condition and authenticity. The authenticity of our merchandise is overseen by experts and appraisers. 

Any items that are replicas or sustaining any damage or modifications will be disclosed and thoroughly described in the item’s description page alongside photographs.  

Buyers should immediately contact the platform to undergo return authorisation. In such cases, we return the full cost of the item. We aim to do this amicably and sustain a positive rapport between customers and the Platform.  

LIABILITY DISCLAIMER – To the extent permitted by law, our liability for the purchase of the items within the platform. We exclude liability for indirect or consequential loss. Under of Consumer Rights Act 2015, we do not guarantee any specific value or profitability of items. 

1.8 CUSTOMER REQUIREMENTS – Customers are responsible for the following; 

 Consignees must provide accurate delivery addresses, contact information and instructions.   

 Consignees are solely responsible for choosing adequate delivery insurance. Consignees are responsible for the importation regulations, to obtain relevant permits and forward them to the customs Broker/shipper. Consignees are liable for any demurrage or tariffs.  

 

     

PRIVACY POLICY 

2.1 DATA WE COLLECT 

2.2  PERSONAL DATA COLLECTION- when interacting with the Anthenum ( Blog page) and the Tardis reserve (stock page). 

2.3 WHEN PLACING ORDERS- we collect the following: Name, email address, Phone number, 

Billing address and payment details. 

2.4 THIRD PARTY PROCESSORS -are provided with payment details, including credit/debit card and Bank transfer. Certified security measures are in place when collecting payment details for the third-party processors. The platform does not withhold payment details in full.  

2.5 USER ACTIVITY-  consumer behaviour activity, which includes browsing behaviour, visited pages, time spent, and recurring URLs. This is to optimise the user experience and provide the most relevant content. 

   

2.6  TECHNICAL INFORMATION- IP address, browser type, operating systems, device information. To ensure and monitor the activity of the Platform. 

2.7 COMMUNICATIONS- Email, address and phone number. To fulfil orders, customer support, newsletters, and marketing announcements.

PRIVACY POLICY 

2.8  USE OF COLLECTED DATA – We use collected data to optimise the services and operations of the platform. These processes are under the Lawful basis of the UK GDPR and DATA Protection

ACT of 2018. To process and facilitate transactions between customers and dealers. Personal information and communications: To provide customer support and respond to communications, Email, payment details, addresses and technical information.

2.9 WEBSITE PERFORMANCE- To track web traffic and analytical strategies to maximise the user interface and experience. User Activity: Browser behaviour, visited pages and device information. 

MARKETING PURPOSES- The platform holds mail and Email addresses for newsletters and promotional campaigns.

COOKIES POLICY 

3 COOKIES AND TRACKING- This explains how the platform uses cookies to recognise the user’s device when visiting the website, why we use them and your rights to control their applications. 

3.1 TYPES OF COOKIES

ESSENTIAL COOKIES- These cookies are necessary for the operation of our website. They include allowing you to log on to access secure areas and various functions listed below.

PERFORMANCE AND ANALYTIC COOKIES- These help to understand how users interact with our website by collecting and reporting information to the platform’s analytics. 

FUNCTIONALITY COOKIES- These allow the website to record the choices of consumers. such as languages and regions, providing enhanced features for users. 

TARGETING/ADVERTISING COOKIES-  These may be set by us or Third parties to deliver relevant advertising and track campaign effectiveness.       

 DATA SHARING 

4 DATA SHARING- (Third parties, Dealers, couriers) -The platform only shares data as needed to perform the required services. 

These include- Payment processors to bill customers, shipping and fulfilment companies. IT providers( hosting and email). For example, POS payment processors and gateways for credit card payments. These companies receive names, addresses and payment details. 

DISCLAIMER- The platform does not sell any personal data. When sharing data, it is only required for specific purposes.

INTERNATIONAL TRANSFERS- our servers and service providers may be located outside the UK or EU, E.G, the USA. We ensure legal safeguards for any transfer of personal data to a non-UK/EU country.  ( using standard contractual clauses or ensuring the recipient is certified under a recognised framework)

PRIVACY POLICY 

DATA RETENTION- The platform will keep essential data under the UK GDPR and the DATA PROTECTION ACT of 2018. 

ORDER AND FINANCIAL RECORDS- kept for six years to comply with UK, TAX and accounting laws. 

PAYMENT ACCOUNT- Data for payment methods is held for six years.

ACCOUNT AND MARKETING- we retain contact information and preferences for newsletters and Email marketing. Until the customer unsubscribes, once done information is automatically deleted. 

4.1 CONSUMER RIGHTS Under UKGDPR AND THE DATA protection Act of 2018, customers have the right to be informed about their platform’s use of customers Data.

To access personal data, request personal correction errors, request deletion, to restrict or object to processing.   

To exercise these rights, you can contact the Platform’s support teams. We will respond in one to two weeks, depending on the complexity of the issue.